 Alterian
|
Integrated customer intelligence solution |
Amdocs Clarify |
Amdocs ClarifyCRM ensures seamless customer interaction among call centers, websites and
sales and service teams. |
| Apex IT Inc |
CRM consultancy |
| Applix |
Applix is a global provider of business performance management (BPM) and
business intelligence software solutions. |
| eGain Communications Corp |
Provider of integrated, multi-channel customer communications solutions |
| Epiphany |
Infor has acquired Epiphany, Inc., a recognized leader
in customer relationship management (CRM) with a suite of products comprised of marketing,
sales, service, and customer analytics. |
| Hewson Group |
CRM consultants |
|
ITNet
|
ITNET is now a part of Serco |
| MapInfo
|
Location based software enabling organisations to visualise customer and market
information |
| Novo Solutions |
Novo Solutions is a leading provider of scalable, easy to use web based help desk,
customer support and knowledge management solutions. Their suite of products
includes:
They can be reached at:
(888) 316-4559
020
8432 6059
|
| Octane Software |
Acquired by Epiphany (see above) |
| Onyx
Software |
|
| Oracle
|
Oracle provides an integrated suite of e-business products and services. |
| QAS |
Rapid addressing tool which returns a full address from information such as a post code. |
| Remedy
|
Integrated suite of CRM tools which automates processes across the organisation. |
| Salesforce |
Salesforce.com provides on-demand customer relationship management services. |
| Tactic Solutions Limited |
Tactic delivers CRM solutions that integrate sales and customer service management with
field communications. |
| Xchange |
eCRM specialist - acquired by Amdocs
in 2003 |
| Webtrends |
Web analytics tools |
| Zavata |
Zavata has completed a Strategic Merger With Accordis Inc., Provider of Healthcare
Revenue Cycle Services. See press articleEditor's note: Zavata, was previously called Integreo (formerly STI Knowledge)
|
|
| Industry
resources |
|
| BtoB Online
Directory - CRM Software |
Directory of CRM software providers |
| CRMAdvocate |
Has everything you need to know about CRM. by gathering and consolidating
over 40 sources of CRM information
into one. |
 CRM Today |
Leading resource centre for CRM, featuring daily news, experts' views, career and event
listings, articles, white papers, case studies and presentations. |
| CRM-Forum |
Independent resource centre for CRM, including storefronts from major suppliers |
| eCRM Guide |
Guide and articles from internet.com |
| European Centre for Customer Strategies (ECCS) |
Independent of any CRM vendor and supported by some of the world’s leading CRM
experts and commentators, ECCS - The European Centre for Customer Strategies - has gained
a reputation for providing original, authoritative and independent analysis and advice on
customer management. |
| RightAnswers.com |
Portal for Technical Support |
| UK CRM Guide |
| Customer Relationship
Management (CRM) guide from businessdata.co.uk
|
Directory of CRM companies
